Terms & Conditions

At Milky Silk Ltd we follow very strict security procedures in the storage and disclosure of information which you have provided to us, to prevent unauthorised access, as required by the UK Data Protection Acts of 1998. We use the information we collect from you to process orders and to inform you about product and service developments. We do not sell or rent any of our customers’ personal information and we do not store your credit card details nor do we share customer details with any 3-rd parties.

When you place an order with us, we need to know your name, e-mail address, billing/delivery address, credit or debit card number, start/expiry date, and CCV (3 digit security number). This enables us to process your order and to notify you of your order status. We also ask you for your telephone number. This allows us to make urgent contact with you should there be a problem with your order.

Please note that whilst we will not pass your details on to any unconnected third parties, it will obviously be necessary for our payment service provider and delivery service provider to have sight of your personal information, so that your order might be appropriately fulfilled.

This website uses cookies which are needed for the shopping function of the site and to help us improve the overall user experience.

Introduction

The terms and conditions are a legal agreement between us and apply to the use of the milkysilk.co.uk website and the services we offer including the sale of retail goods to consumers.

You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. We strongly recommend that you read any other information contained on other pages or websites referred to in this notice.

If you do not agree with the terms and conditions set out below, you should not use or access this website or our services.

Please note, these terms and conditions may change at any time and it is up to you to check these terms and conditions regularly. If you have any queries relating to our terms and conditions, please contact the Customer Service team.

Ways To Pay

The Payment Pages used at www.milkysilk.co.uk are secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: VISA, VISA Debit, Mastercard, VISA Electron, Delta, Maestro, American Express and PayPal.

Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.